Communication and Collaboration

• Be available and accessible
• Communicate
• Dealing with conflict
• Interpersonal agility
• Maintaining interpersonal relations
• Negotiating and persuading
• Paying attention to people
• Sharing information

Leadership and Management

• Act with courage
• Building and developing high-performance teams
• Get involved
• Inspiring confidence
• Leadership
• Leading a manager
• Motiver
• Taking an interest in everyone in the team

Operations Management, Quality, and Performance

• Check application of procedures and quality
• Getting into action
• Improving processes and quality
• Managing performance with a system of indicators
• Managing priorities
• Operational agility
• Organizational and political agility
• Organizing team work

Situational Analysis and Decision Making

• Decide
• Managing vagueness, ambiguity and uncertainty
• Situation awareness
• Solving problems
• Strategic agility

Ethics, Diversity, and Inclusion

• Dealing with diversity
• Encouraging diversity
• Ethics and integrity
• Helping others deal with problems

Individual and Collective Development

• Developing the skills of others
• Learn about yourself and develop
• Learning by doing
• Managing mental states
• Providing constructive feedback

Strategic capability levers

• Achieving high results
• Attracting talent
• Customer focus
• Technical, functional or academic skills

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Contexte

Definition